0

Discussion topic: Ronnie

Reply
This message was authored by: RonnieBrown

Ronnie

My sky Puck is not responding to remote
Reply

All Replies

This message was authored by: Mark39

Re: Ronnie

Posted by a Superuser, not a Sky employee. Find out more

Have you tried restarting your Puck by turning it off at the plug for a minute?

This message was authored by: Fothergill1

Re: Ronnie

Posted by a Superuser, not a Sky employee. Find out more

Hi @RonnieBrown  hopefully the reboot suggested by @Mark39  will resolve the problem but if not try paired the remote again as follows: 

 

  1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
  2. Press 1 and 3 together for three seconds (bluetooth mode) and follow the on-screen instructions.

 

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Reply