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Discussion topic: Mysky_1008 error on Sky Shop

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎27 Jan 2025 03:35 PM

Mysky_1008 error on Sky Shop

Posted by a Superuser, not a Sky employee. Find out more

Hi All,

 

Any one else having issues access Sky Shop? Getting error MySky_1008. Reset the router, ONT, network on puck and still no joy..

 

Thanks

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for KevNewMedia
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This message was authored by: KevNewMedia

Message posted on ‎27 Jan 2025 03:53 PM

Re: Mysky_1008 error on Sky Shop

Posted by a Sky employee

Hi @mikealanr 

 

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Thanks
Kev
Community Manager
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Avatar for Mr+Flibbles+86
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This message was authored by: Mr+Flibbles+86

Message posted on ‎27 Jan 2025 04:48 PM

Re: Mysky_1008 error on Sky Shop

Thanks for escalating this. We’ve sent an invite to chat.

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