26 Apr 2024 03:28 PM
My remote is sticking and buttons not working
26 Apr 2024 07:19 PM
Posted by a Superuser, not a Sky employee. Find out more@ReeceDouglasTo help you try to get your remote working again have a look at these links to a couple of troubleshooting guides:
You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).
If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote
If you have one available you can use a Sky Q remote while you wait for a replacement.
03 Aug 2024 05:59 PM
I didn't believe twisting the remote idea would actually work but it does and we're back up and running!! Thanks for your advice @Fothergill1
03 Aug 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out more@MrsF1 It certainly is an unusual solution. As I mentioned in my post it has worked twice for me and I have seen many posts like yours saying that it worked for them. Presumably it only works where there is a problem with the circuitry of the remote not making proper contact. Anyway, I'm glad it worked in your case 👍
18 Nov 2024 08:18 PM
Amazing suggestion, ours has been dodgy for a while and found this and it's the only thing that worked!