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Discussion topic: Remote buttons sticking

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This message was authored by ReeceDouglas This message was authored by: ReeceDouglas

Remote buttons sticking

My remote is sticking and buttons not working 

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Remote buttons sticking

Posted by a Superuser, not a Sky employee. Find out more

@ReeceDouglasTo help you try to get your remote working again have a look at these links to a couple of troubleshooting guides:

Troubleshooting guide

Remote help

 

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

 

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

 

If you have one available you can use a Sky Q remote while you wait for a replacement.

 

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This message was authored by MrsF1 This message was authored by: MrsF1

Re: Remote buttons sticking

I didn't believe twisting the remote idea would actually work but it does and we're back up and running!! Thanks for your advice @Fothergill1 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Remote buttons sticking

Posted by a Superuser, not a Sky employee. Find out more

@MrsF1  It certainly is an unusual solution.  As I mentioned in my post it has worked twice for me and I have seen many posts like yours saying that it worked for them.  Presumably it only works where there is a problem with the circuitry of the remote not making proper contact.  Anyway, I'm glad it worked in your case 👍

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This message was authored by ChrisD1959 This message was authored by: ChrisD1959

Re: Remote buttons sticking

Amazing suggestion, ours has been dodgy for a while and found this and it's the only thing that worked!

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