This discussion topic has been answered Discussion topic: Region of sky stream wrong for new address

This message was authored by: dscott369 · ‎13 Jan 2026

I moved house and contacted sky to update my address for my sky stream account. Despite this, im still getting regional news locked to my old address. Not getting anywhere with sky assistant. Anyone got any advice on how to change settings?

This message was authored by: mikealanr · ‎13 Jan 2026

Hi @dscott369

There is nothing you can configure locally, this is tied to your postcode on your sky account. There have been a number of reports where this doesn't update and a back office team needs to manually intervene.

You will need to call sky as we are fellow customers here on the community.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎13 Jan 2026

Hi @dscott369

There is nothing you can configure locally, this is tied to your postcode on your sky account. There have been a number of reports where this doesn't update and a back office team needs to manually intervene.

You will need to call sky as we are fellow customers here on the community.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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