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Discussion topic: Re: HDCP unauthorised error message

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This message was authored by grenate This message was authored by: grenate

Re: HDCP unauthorised error message

I have the same issue but i didnt get an HDMI cable with sky stream for some reason so i dont know if thats the issue. Do we know what the specific reason is for the HDMI cable is?

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This message was authored by GD1 This message was authored by: GD1

Re: HDCP unauthorised error message

Posted by a Superuser, not a Sky employee. Find out more

@grenate  Without an HDMI cable you can't view anything on the Stream puck.

 

If it's missing you shoudl be abke to obtain one from any decent electrical retailer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

grenate
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This message was authored by grenate This message was authored by: grenate

Re: HDCP unauthorised error message

i used one i had previously, i am getting the HDCP error regularly.

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: HDCP unauthorised error message


@grenate wrote:

i used one i had previously, i am getting the HDCP error regularly.


You probably need a newer, faster HDMI cable. You can get a high speed cable from Amazon for around £5. You don't need a fancy one, an Amazon Basics cable will work perfectly well. 

This message was authored by lettice This message was authored by: lettice

Re: HDCP unauthorised error message

Posted by a Superuser, not a Sky employee. Find out more

There should have been an hdmi cable within the Stream box from Sky.

Are you sure you went through all the compartments in the Stream packaging?

If not, as above the Amazon basics cable will work well and the kind of price and spec it shows is all you should be paying for one.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: HDCP unauthorised error message

@grenate The puck uses HDMI 2.0 so you need 2.0 cable. There should have been one in the box

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