Re-Contract changes to the essentials pack

[Ocilmip123]

Has anyone attempted to Re-Contract down to the essentials base pack? The website consistently advises it is for new customers only, but just wondering if anyone has succeeded in the change.

[Mark39 · Accepted solution]

The 'Legal Bit' at the bottom of this page indicates that Essential TV is for new and existing customers, though the price differs: https://www.sky.com/tv/stream

[Nickeva67]

I am an exisiting subscriber and called today to cancel my TV package but was offered the Essentials TV package instead for £15, also multiroom for an additional £15.

Also I was told that I would loose all my recordings and channels not in HD and it is activated immediately, as I am out of contract.

After posting this on the forum it was confirmed that you would only loose recordings that require a subscription and HD channels are as per Freesat

Channels List and On-Demand Players | Freesat

[Anonymous]

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@Nickeva67 wrote:

I am an exisiting subscriber and called today to cancel my TV package but was offered the Essentials TV package instead for £15, also multiroom for an additional £15.

Also I was told that I would loose all my recordings and channels not in HD and it is activated immediately, as I am out of contract.

After posting this on the forum it was confirmed that you would only loose recordings that require a subscription and HD channels are as per Freesat

Channels List and On-Demand Players | Freesat

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I think you may be talking about Sky Q Essentials rather than Sky Stream essentials which this forum is for. 

[nigea99]

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@Nickeva67 wrote:

I am an exisiting subscriber and called today to cancel my TV package but was offered the Essentials TV package instead for £15, also multiroom for an additional £15.

Also I was told that I would loose all my recordings and channels not in HD and it is activated immediately, as I am out of contract.

After posting this on the forum it was confirmed that you would only loose recordings that require a subscription and HD channels are as per Freesat

Channels List and On-Demand Players | Freesat

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hi @Nickeva67 

Just to let you (& others) know. 

Unfortunately the TV Essentials you have been offered for SKY Q is not the same as Essential TV on SKY Stream

SKY rather unfortunately ( we could possibly use other less polite terms) have managed to confuse virtually everybody by having 2 different products on the platforms called almost the same thing