RTE Player

[JeanRobin2]

App Is Showing On My TV, But When I Choose A Show, Its Just A Black Screen? 

Any Help Appreciated 👍🏼

[Psychscholar]

RTE Player won't load/play on my streaming puck tv, it was working earlier today but has stopped working now

[Addie15]

Hi there, @JeanRobin2.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[GD1]

@Psychscholar  Have you tried unplugging the puck for 2 minutes then plug back in?

[JeanRobin2]

I'll Try It Again, Thanks 

[Addie15]

Update-We are closing this invite now due to no response wtihin 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Rory12]

Hi, I have a new Sky Q mini box installed last week by Sky engineer.   It does not have RTE Player under Apps.  THE player does still appear on the main box and on another mini box.  

Can in be installed manually?

Thanks.. 

[NinaMo]

I am having the same problem as Psychscholar. As of 3 or 4 days ago when I try to use RTE Player on Sky, the screen goes black. Sometimes it starts to go to RTE Player then goes black but most of the time it just goes blank.

I have an LG TV which has RTE Player on it separtely and I am able to watch it there (most of the time) but the Sky link just isn't working any more and much prefer using it.