02 Mar 2024 11:22 AM
App Is Showing On My TV, But When I Choose A Show, Its Just A Black Screen?
Any Help Appreciated 👍🏼
03 Mar 2024 12:20 AM
RTE Player won't load/play on my streaming puck tv, it was working earlier today but has stopped working now
03 Mar 2024 08:30 AM
Posted by a Sky employeeHi there, @JeanRobin2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
03 Mar 2024 10:06 AM
Posted by a Superuser, not a Sky employee. Find out more@Psychscholar Have you tried unplugging the puck for 2 minutes then plug back in?
03 Mar 2024 10:08 AM
I'll Try It Again, Thanks
05 Mar 2024 08:50 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response wtihin 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
11 Jul 2024 03:19 PM
Hi, I have a new Sky Q mini box installed last week by Sky engineer. It does not have RTE Player under Apps. THE player does still appear on the main box and on another mini box.
Can in be installed manually?
Thanks..