Quick help please

[KCX23]

Hey! We have just joined Sky stream and have broadband being fitted 3rd April. Our box has arrived today...do we hook up or leave until 3rd April? 

[KCX23]

We currently are with VM - so have broadband with them until the switch over on the 3rd April 

[Dazzasky]

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@KCX23 wrote:

We currently are with VM - so have broadband with them until the switch over on the 3rd April 

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H @KCX23 you can go ahead and connect now. 

[KCX23]

Ahh thank you! I didn't know if we had to wait for the sky bb to be fitted on the 3rd April 

[Dazzasky]

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@KCX23 wrote:

Ahh thank you! I didn't know if we had to wait for the sky bb to be fitted on the 3rd April 

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No, as long as you have internet then the puck will work. 

[lettice · Accepted solution]

As above, start using it now and do a network reset from within the Sky Stream puck settings, under Network, when your new broadband becomes active.

If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically anyway.

Have a read through the Sky Stream FAQ, a good starting point and flags the above.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs