Sky Puck keeps freezing and Crashing

[SkyP2]

We have two pucks and have swapped them to rule out the wifi or tv. You can watch a show for 5 minutes and it crashes. Restarted, rebooted router. Tried everything.....how do I get this replaced as paying for something that does not work.

[lettice]

Can you do a network speed test on your pucks..

Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Are you doing a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Anonymous]

@SkyP2 Is it just one of the pucks that's affected?