19 Jan 2025 12:43 PM
19 Jan 2025 02:41 PM
@kingsturge wrote:
I have a problem with the Sky puck. Whenever I'm watching a 4k, HDR, & Dolby Atmos program, the sound will cut out for around a second. This'll happen every 20 minutes or so. Does anyone know of who to fix this?
This is a long standing problem for many people using a Stream puck. Sky have been investigating for a while but so far no date for a solution has been given.
I have recently been testing the NOW app on different hardware and have experienced no audio dropouts whatsoever on UHD/HDR Dolby Atmos programmes. I think I'm going to cancel Stream if a solution doesn't come soon.
22 Jan 2025 08:13 PM
I've just noticed this issue today whilst using the Apple TV app.
24 Jan 2025 07:50 PM
Has anyone successfully canceled their contract due to this issue?