I have a problem with the Sky puck. Whenever I'm watching a 4k, HDR, & Dolby Atmos program, the sound will cut out for around a second. This'll happen every 20 minutes or so. Does anyone know of who to fix this?
@kingsturge wrote: I have a problem with the Sky puck. Whenever I'm watching a 4k, HDR, & Dolby Atmos program, the sound will cut out for around a second. This'll happen every 20 minutes or so. Does anyone know of who to fix this?
This is a long standing problem for many people using a Stream puck. Sky have been investigating for a while but so far no date for a solution has been given.
I have recently been testing the NOW app on different hardware and have experienced no audio dropouts whatsoever on UHD/HDR Dolby Atmos programmes. I think I'm going to cancel Stream if a solution doesn't come soon.
