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Discussion topic: Puck won’t stay on

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This message was authored by: Bluemoon3075

Puck won’t stay on

Every time I watch sky sports my puck just goes off after a while .. and then once it finally restarts it goes off again but much sooner .. and then sooner again each time .. it's so annoying! 

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This message was authored by: mikealanr

Re: Puck won’t stay on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bluemoon3075 

 

Yes sky have implemented a pretty aggressive eco mode to comply with European law. If no motion is detected after an hour should prompt you to pick up your remote. The prompt isn't on screen for very long.

 

It's shouldn't get shorter tho. This sounds like a bug (and something similar was reported a long time ago). Id suggest unplugging from the mains for at least 5 mins and then trying again and see how it goes.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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