Hi @Danmac194
I have 2 Glass units and 4 pucks and don't suffer from such issues. There are a lot of factors at play such as broadband speed, quality of connection between the client devices and the router etc etc.
As we are fellow customers here on the community and know nothing about your set up, if you provide some information such as broadband speed, ISP, how you are connected, speed netflix is reporting etc we will try and provide some advice.
Additionally if your not getting what your paying for, why wait? Raise a complaint and see if they will allow you to leave: https://www.sky.com/help/articles/how-to-make-a-complaint
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
