Hi @AndyH6
Power off at the wall for a few minutes in the first instance. If that doesn't work follow the advice in this help article: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
Namely the recovery process.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
