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Discussion topic: Technical fault on all chanels

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Avatar for FOQpandion
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This message was authored by: FOQpandion

Message posted on ‎18 Feb 2025 06:22 AM

Technical fault on all chanels

Why is my Sky glass and stream unable to connect when I can stream sky through my ipad? I seem to remember this  happening before.

i've rebooted evereything but believe this a firmware issue between Sky and Virgin media. 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎18 Feb 2025 06:27 AM

Re: Technical fault on all chanels

Posted by a Superuser, not a Sky employee. Find out more

Would suggest trying a restart of your Sky Stream box

On your puck

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: PapaLazarou1

Message posted on ‎18 Feb 2025 09:40 AM

Re: Technical fault on all chanels

I did a restart, factory reset. BBC worked for a while but then problem reoccurring 

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