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Discussion topic: Puck not working

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Avatar for AndyH6
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This message was authored by: AndyH6

Message posted on ‎18 Feb 2025 09:33 AM

Puck not working

Puck set up on 14th Feb  everything OK until this morning. No tv even though green light on puck just goes to black screen. Wi-fi connection ok

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎18 Feb 2025 10:21 AM

Re: Puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @AndyH6 

 

Power off at the wall for a few minutes in the first instance. If that doesn't work follow the advice in this help article: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

Namely the recovery process.

 

MikeAlanR

 

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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