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Discussion topic: Puck Stuck in Loop

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This message was authored by: Anonymous

Message posted on ‎27 Jan 2026 04:09 PM

Puck Stuck in Loop

My Puck is stuck in a constant loop of playing a Tratiors trailer.

 

The Puck starts doing this after about 20 seconds of watching ANY channel. It's as if iPlayer has been initiated or 'watch from start' triggered.

 

I've tried a restart and unplugged the Puck but the issue is still present. This is a weird one. Any ideas?

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What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎27 Jan 2026 08:44 PM

Re: Puck Stuck in Loop

Posted by a Superuser, not a Sky employee. Find out more

Try recovery of your puck as per this process: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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