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Discussion topic: Sky stream

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This message was authored by: Dazzab721

Message posted on ‎25 Jan 2026 06:43 PM

Sky stream

Constant issues with these streaming devices. Surely sky are in breach of contract with the multiple issues that most users appear to be having (myself included). The UHD live streaming is by far a complete waste of time. Has anyone successfully renegotiated their contract on this basis? 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎25 Jan 2026 06:49 PM

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more
@Dazzab721 wrote:

Has anyone successfully renegotiated their contract on this basis? 

Multiple posts over several years indicate that Sky will (eventually) permit early exit without penalty where a subscriber is persistent in logging issues with Stream.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: peter-marlow+1966

Message posted on ‎25 Jan 2026 08:59 PM

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more


Dazzab721

What is your broadband speed to your hub, what speed is your puck getting? You can check this by opening netfix, going to help. Opening that and running check my network, sky reconmend 25mps for you to watch in hd, and 35mps for you to watch in uhd also the more devices that you have connected to the internet the weaker the signal is to each device they could all be on their min broadband wifi speeds,, the speed you are paying for is the speed to the hub, that speed is to each device

P c marlow
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