Hi,
Had SKY Streaming for a couple of months and initially had the new toy burst of enthusiasm which over the last couple of months has worn off and I've found issues I can't resolve.
On our second puck which has the same issue as the original.
So, we're unable to connect the puck to routher via an enthernet cable because of the house configuration. We originally connected via wifi, but had issues with lip synching. Our broadband is 100-150meg.
We couldn't resolve the lip synch issue so eventually sky sent an engineer to the house to test the connections, speeds and wifi performance. His advice was to hardwire the puck to a sky wifi extender which he supplied. (The white hexagonal type) Our routher is a new white one as well. He was happy with all connection speeds.
We were sent an uprated ethernet cable by sky and we connected the puck to the extender. We then went to settings and turned the wifi off. We then changed the connection mode to ethernet and eventually it found the connection and gave an IP address.
All seemed fine, the lip synch issue went.... Happy days.
Then, after turning it off and going to bed, next day turned it back on and the puck does not pick up the ethernet connection. It defaults back to wifi and when you go into settings, the wifi has been turned on.
Because it's still hardwired, you then get the blue screen of death where it says there is no connection. Going into settings shows wifi turned on and no connection. It does show an ethernet IP address but it doesn't connect.
The sky engineer said he thought the puck was faulty and to request a replacement, which we've received, but nothing has changed. The new puck doesn't pick up the ethernet signal either. The engineer tried a hard reboot with the ethernet cable connected and it found the connection and worked, but again, as soon as you turn it off for the day and then turn it back on next day it doesn't connect to anything, settings show the wifi turned back on and IP adresses for both wifi and ethernet. It just goes back to the blue screen saying no connection.
What am I doing wrong? (If anything!)
It seems the puck won't default to ethernet despite having wifi turned off and connection preference being ethernet....
TBH, SkyQ was much easier to navigate, was much more intuitive and was proven. It seems to me that sky are just learning as they go with this technology, It's hugely annoying. SKY have been helpful but cannot resolve this.
