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Avatar for 1954eamonn
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This message was authored by: 1954eamonn

Message posted on ‎09 Feb 2025 12:08 PM

Puc

What is the lastest version on the puc pleasse 

Also why do I have to turn of at the mains and back on again to watch a programe on channel4 catch up 

 

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎11 Feb 2025 12:54 PM

Re: Puc

Posted by a Superuser, not a Sky employee. Find out more
@1954eamonn wrote:

Qs034.023.02p

  • Entertainment os 1.3

Your pucks are on the latest firmware and OS.

 

If you have any problems with your Sky puck, no need to pull the power, do a restart from settings.


Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎09 Feb 2025 12:21 PM

Re: Puc

Posted by a Superuser, not a Sky employee. Find out more

@1954eamonn  Are you referring to the software version?  What is yours showing?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: 1954eamonn

Message posted on ‎11 Feb 2025 11:56 AM

Re: Puc

Qs034.023.02p

  • Entertainment os 1.3
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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎11 Feb 2025 12:54 PM

Re: Puc

Posted by a Superuser, not a Sky employee. Find out more
@1954eamonn wrote:

Qs034.023.02p

  • Entertainment os 1.3

Your pucks are on the latest firmware and OS.

 

If you have any problems with your Sky puck, no need to pull the power, do a restart from settings.


Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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