Programs stalling at start up

[Oscar16]

When I turn on the TV I scroll to the program I want and choose it but the I get a message program loading and it doesn't load ? 

[Mister_Dalek]

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@Oscar16 wrote:

When I turn on the TV I scroll to the program I want and choose it but the I get a message program loading and it doesn't load ? 

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Have you checked your broadband? Is the puck receiving sufficient speed to stream content? 

Check the speed being received by running a network check from the get help menu on the Netflix app. You need an absolute minimum of 25Mbps for HD. 

[Robin08]

I am having the same problem (it began this evening) and have followed the advice re network speed and this is fine.  So, the problem must be caused by something else.

[Jporch316]

All

pulling the plug for a few minutes can sometimes clear this issue 

[Robin08]

Thank you!  I pulled the plug, waited a couple of minutes, and now it's working properly again.