Sky Stream Sound

[JackSparrow2]

When connected through Ethernet my sound for my sky tv keeps cutting out frequently. I have had a hard reset of the puck but still not difference.

[Jporch316]

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@JackSparrow2 wrote:

When connected through Ethernet my sound for my sky tv keeps cutting out frequently. I have had a hard reset of the puck but still not difference.

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If it not happening via wifi then it maybe worth trying a different ethernet cable

also try changing the sound setup in the sound settings to auto or pcm 

[JackSparrow2]

Thanks, changed my Ethernet & used WiFi again. On the TV wifi/ethernet jumps but when use the different apps for tv it doesn't jump.

[JackSparrow2]

My Ethernet is not obtaining an IP address when I try to reconnect sky box.

[Jporch316]

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@JackSparrow2 wrote:

My Ethernet is not obtaining an IP address when I try to reconnect sky box.

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Are you using a network switch ?

[JackSparrow2]

What is a network switch?

[Jporch316]

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@JackSparrow2 wrote:

When connected through Ethernet my sound for my sky tv keeps cutting out frequently. I have had a hard reset of the puck but still not difference.

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You plug it into your router via ethernet and it gives you a load more ethernet ports .... I'm guessing not !

[Jporch316]

Did you try switching the sound settings ?

also have you tried a different Ethernet cable ?

[JackSparrow2]

It is straight into the router.

[littlelol07]

I'm having same issues. Connected straight to router by Ethernet. Keeps stopping/ freezing and then returns with sound massively out of sync. Have restarted, unplugged, changed sound settings on puck and tv. Getting to end of tether now. Would like to go back to sky Q if I'm honest 

[JackSparrow2]

Would be helpful if when your rang them you could speak to someone wouldn't it.