Discussion topic: Problems with sky stream black screen and it keeps saying technical issues. Checked the speed all ok

This message was authored by: SandraGail · ‎08 Oct 2024

Reset sky stream, checked speed all ok. Can watch Netflix but normal tv has a black screen

This message was authored by: John19642 · ‎08 Oct 2024

Hi , we have the same problem , first it started pixelating , it then sometimes goes black , we have to press the home button then start the program again

This message was authored by: Jporch316 · ‎09 Oct 2024

@SandraGail wrote:
Reset sky stream, checked speed all ok. Can watch Netflix but normal tv has a black screen

Hi

can you check the actual speed the device is receiving ? You can do this by selecting the native Netflix app and going to settings and network check

Sky recommend a minimum of 25mb for one device .....

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: John19642 · ‎09 Oct 2024

Yes checked last night , reads 44 🙋‍♂️☺️

Discussion topic: Problems with sky stream black screen and it keeps saying technical issues. Checked the speed all ok

Problems with sky stream black screen and it keeps saying technical issues. Checked the speed all ok

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Re: Problems with sky stream black screen and it keeps saying technical issues. Checked the speed al

Re: Problems with sky stream black screen and it keeps saying technical issues. Checked the speed al

Re: Problems with sky stream black screen and it keeps saying technical issues. Checked the speed al

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