Problems with sky stream black screen and it keeps saying technical issues. Checked the speed all ok

[SandraGail]

Reset sky stream, checked speed all ok. Can watch Netflix but normal tv has a black screen

[John19642]

Hi , we have the same problem   , first it started pixelating , it then sometimes goes black , we have to press the home button then start the program again 

[Jporch316]

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@SandraGail wrote:

Reset sky stream, checked speed all ok. Can watch Netflix but normal tv has a black screen

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Hi 

can you check the actual speed the device is receiving ? You can do this by selecting the native Netflix app and going to settings and network check 

Sky recommend a minimum of 25mb for one device .....

[John19642]

Yes checked last night , reads 44 🙋‍♂️☺️