Amazon Prime app not working on sky stream!

[Lawrence+cope]

Just think how bad ITV might get in the near future🤪

[Gincap]

Everyone and his dog has a Firestick, Amazon operate their own platform offering apps galore I suspect priorities are elsewhere. As posted previously Prime has glitches from launch of Stream so 5 years now they are not in a hurry!

As for itvx hopefully it will switch to Now app as this is Comcast 

[Jen749]

I have the same problem with Amazon Prine when using sky stream and can't resolve it. 
it works on my LG tv  not using stream. 

[JemimaLyes]

I spoke to Sky, again, after going through everything, at length, again, the guy said this was a 'live issue' that was currently being worked on and these normally take a few days to resolve and so should be pushed through in the next update.

He is going to call me back on Thursday (16th July) to 'check it is all working' as he belives it should be by then.

Now, that doesn't mean it will actually be fixed, but this is just what this particualr Sky employee has told me.

Fingers crossed!!

[SP59]

Hi Jemima, that's much the same as I was told several weeks ago, but we all live in hope 🤞

[Jen749]

As you say, fingers crossed but I am not holding my breath. So annoying when you think it might be resolved and after all the ads receive the same message. 

[Coley-W95]

Hi @Jen749. Welcome to the Community forum. Sorry to see that you've been experiencing issues with the Amazon Prime app on Sky Stream. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Myskyplus]

I have the same issue with Amazon Prime as others on here. The 'Answer' given is not an answer, it just says you know about it. Also, I see some people have messages saying they will be contacted with a solution. Why can't we all have the solution? Just not good enough

[GD1]

@Myskyplus  I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

[KB9876]

Is there any update on this?! We have been having the same problem. We've unplugged, restarted, factory reset the puck, refreshed apps. Nothing.

[SP59]

Unfortunately not, we are all still waiting for Sky to do something 🤷‍♂️

[Janette96]

My Prime app won't play after the initial adverts  keeps saying contact Amazon but they are beyond useless & I have spoken to several sky advisors but no luck

[Stephen+Mourton]

@Janette96   Obviously I don't know what the Sky advisors said, but have you tried an app refresh?   If not go to Settings, System management, Reset & Restart, and select App refresh.  It takes a few minutes but will return you to the Home Screen.  See if that helps 

[Janette96]

Thank you for your reply, I appreciate it, I'll give it a try, thank you! sky have not been the best to be honest which is disappointing,  one guy wasn't engaging at all, & said he'd call me back but didn't another guy was very helpful but it's still the same, it's so frustrating!  Thanks again