Keep getting an err

[Me134]

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@BEX65 wrote:

Im watching with SKY Stream. I get as far as the trailers on PRIME, but when I try and watch the actual program I get an error message saying SOMETHING IS WRONG try again later. I can watch Prime on other platforms, just not through SKY.  

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Suspect you've answered your own question there, good luck with the compo.

[best+of+the+best]

I'm also seeing this but not on the Sky Platform

I mostly use Sky Go to watch F1 but most of my viewing is via the FTS 4k plus

https://uk.amazonforum.com/s/question/0D5Kf00003gOIBGKA4/prime-video-not-working-on-fire-tv-stick-4k...

[BEX65]

I think my point is, I SHOULD be able to watch it on my TV through SKY... as its part of my package which I pay for. Amazon says its a SKY issue. SKY sends me to Amazon. Perhaps I need to change providers?

[best+of+the+best]

Fair comment @BEX65 you should be able to watch it via Sky Stream. The package you pay for is your Sky Tv Subscription the device you use to access your subscription is via the Sky Stream.

Amazon Prime is a separate subscription via Amazon it isn't billed via Sky like Netflix 

Even if you change providers Amazon will always be a separate subscription who ever you change to.

[Me134]

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@BEX65 wrote:

I think my point is, I SHOULD be able to watch it on my TV through SKY... as its part of my package which I pay for. Amazon says its a SKY issue. SKY sends me to Amazon. Perhaps I need to change providers?

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Apparently, Amazon Prime isn't working on the Amazon 4K Firesticks either, perhaps you should stop paying for Amazon Prime?

[Bobg7]

Already tried that.  No joy I'm afraid

[Angel_Aka]

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@Bobg7 wrote:

Already tried that.  No joy I'm afraid

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Prime Video is an issue on Sky hardware at the moment. It's being investigated apparently. No timeline for a fix. 

Use the app on different streaming hardware or on your smart TV. 

[Ra38]

I am also having this issue. Can not play any Prime through my sky stream. It will play subscription programmes. I have researched online and tried all the recommended fixes to no avail for the past 10 days. It's infuriating.  Anyone have any idea how long it usually takes Sky to agree there is a problem and sort it out? 

[BEX65]

If I switch to say..Virgin, I will be able to watch Prime on my TV. The issue is with SKY not Prime.  I can still watch Prime on my Computer, but I want to watch it on my TV. But I  cannot as there is clearly a glitch with the puck.  Multiple people are having the same issue. 

[Jen_out_of_Jen]

Hi @Ra38 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Gincap]

@BEX65 

I understand your frustration, if you buy a product you expect it to function and not have to revert to an alternative. Prime has not worked correctly for weeks quite possibly months now it certainly doesn't populate into continue watching on my glass but does on one of two pucks so for sure an issue. My bubble chat was let's run through the script and without resolution the chat closed as resolved 🤔

Prime has been flaky from launch 5 years now and as mentioned is not an integrated service like HBO, Disney etc. so......

To save your sanity I'd for now use Prime elsewhere if you need it and just hope there is a resolution soon but be prepared it could still be months. The joy of Sky stream. 

[BEX65]

Hi, yes, I guess that is all we  an do as no help coming our way.  X

[best+of+the+best]

I'm not paying for Amazon prime doesn't mean its working as it should on the Firetvstick 4K plus here's my proof 

I don't have Sky Stream or Sky Q yes I do have a Sky TV Subscription which I watch via Sky Go on my z440 workstation.

My other streaming device is the Fire TV Stick 4K plus which now is displaying an error code the video is playing correctly now just waited until the watch now re-appeared video playing as it should no error codes.

[JemimaLyes]

I have spoken to Sky who went through all of the steps i have prviously done. I did so again, app refresh, restarts, factory reset etc etc etc

Sky ran out of ideas and said i need to speak to Amazon - even though i can watch Amazon on other devices, just not through Sky.

I am awaiting a response from Amazon, they have said they will look into it, but no timeframe for a fix/response.

So frustrating to pay for a service that isn't usable and with no accountability from Sky. Clearly a Sky issue.

[best+of+the+best]

The screenshot above your post is from my 4k FireTvStick plus

That's an Amazon device accessing a Prime Video also owned by Amazon 

You don't pay Sky for Prime Video Sky don't own the Prime Video App

Yes you are paying for a service it's also frustrating that you can't watch it via Sky but it works on other devices just not Sky your words.