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Discussion topic: Poor sound volume on stream

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Avatar for BarryM
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This message was authored by: BarryM

Message posted on ‎30 Jun 2025 11:36 PM

Poor sound volume on stream

Picture quality is good but need to increase volume to hear and sound quality not good
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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎01 Jul 2025 12:15 AM

Re: Poor sound volume on stream

Are you a Sky Glass owner, because this is the Sky Stream section of the forum?

If you are Sky Stream then the volume is dependant on your tv or sound bar and you program the remote to adjust it.

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Message posted on ‎01 Jul 2025 07:15 AM

Re: Poor sound volume on stream

It does vary though. You can keep the volume at the same level and it is quieter on some days. To get the volume back, you seem to have to restart the puck. 

(Please Note: I am Neurodivergent )
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This message was authored by: TimmyBGood

Message posted on ‎01 Jul 2025 10:18 AM

Re: Poor sound volume on stream

Posted by a Superuser, not a Sky employee. Find out more
@BarryM wrote:

 need to increase volume to hear and sound quality not good

 

Volume is typically dependent on content, while quality is to do with the speakers available to reproduce it.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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