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Avatar for GregGreenwood
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This message was authored by: GregGreenwood

Message posted on ‎08 Sep 2024 11:07 AM

Poor service

Sky stream is shocking! 

I've been waiting to get through to a advisor and been hung up on! 

mouths moving don't match the audio.

 

apps close when on Netflix and Disney and then crash my tv so I can't watch anything for 10 minutes. 

internet promise doesn't stand for anything as that's terrible, telling me I've got over 500mbs and can't even watch a video on my phone without it loading! 

absolutely fed up with it and the service is shocking. We need a technician out asap! 

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Avatar for Fothergill1
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This message was authored by: Fothergill1 Answer

Message posted on ‎08 Sep 2024 01:47 PM

Re: Poor service

Posted by a Superuser, not a Sky employee. Find out more

@GregGreenwood further to the post from @TimmyBGood depending on the cause you can often  resolve the lip sync issue by changing your audio settings to PCM or passthrough.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎08 Sep 2024 11:49 AM - last edited: ‎08 Sep 2024 11:49 AM

Re: Poor service

Posted by a Superuser, not a Sky employee. Find out more
@GregGreenwood wrote:

We need a technician out asap! 

There is no in-premises technician support for Glass/Stream television.

 

If you are referring to Sky Broadband provision, it's best to post in that forum.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Fothergill1
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This message was authored by: Fothergill1 Answer

Message posted on ‎08 Sep 2024 01:47 PM

Re: Poor service

Posted by a Superuser, not a Sky employee. Find out more

@GregGreenwood further to the post from @TimmyBGood depending on the cause you can often  resolve the lip sync issue by changing your audio settings to PCM or passthrough.

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
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