Poor service

[GregGreenwood]

Sky stream is shocking! 

I've been waiting to get through to a advisor and been hung up on! 

mouths moving don't match the audio.

apps close when on Netflix and Disney and then crash my tv so I can't watch anything for 10 minutes. 

internet promise doesn't stand for anything as that's terrible, telling me I've got over 500mbs and can't even watch a video on my phone without it loading! 

absolutely fed up with it and the service is shocking. We need a technician out asap! 

[TimmyBGood]

---

@GregGreenwood wrote:

We need a technician out asap! 

---

There is no in-premises technician support for Glass/Stream television.

If you are referring to Sky Broadband provision, it's best to post in that forum.

[Fothergill1 · Accepted solution]

@GregGreenwood further to the post from @TimmyBGood depending on the cause you can often  resolve the lip sync issue by changing your audio settings to PCM or passthrough.