discovry plus keeps saying i need to upgrade

[MK3CORTINA]

i have  discovery plus on the app but when i try to watch anything it keeps saying i need to upgrade

[Exiled-in-HH]

Are you sure you successfully completed the Discovery+ registration procedure on the Puck?

[MK3CORTINA]

Yes. Both logged in using same account. My sky says i am conected but when i clickbon something to watch ut asks for me to upgrade

[Fothergill1]

Hi @MK3CORTINA Have you actually registered for Discovery +?  If not you should be able to register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery + Monthly.  Hopefully it will say £0 per month whilst you have a Sky TV Subscription. If so select Activate subscription.

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Good luck 🤞

[MK3CORTINA]

Do not have discovery plus on the list. And not in shop either

[Fothergill1]

@MK3CORTINA  would you like me to escalate your post for an online chat with the Community Messaging Team?

[MK3CORTINA]

Already esculated thanks

[Exiled-in-HH]

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@MK3CORTINA wrote:

Do not have discovery plus on the list. And not in shop either

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Was it there when you followed the procedure to register Discovery+ on your Puck?

[MK3CORTINA]

It used to work then its stopped new box

[Exiled-in-HH]

Was the old box a Puck?