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Discussion topic: discovry plus keeps saying i need to upgrade

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This message was authored by MK3CORTINA This message was authored by: MK3CORTINA

discovry plus keeps saying i need to upgrade

i have  discovery plus on the app but when i try to watch anything it keeps saying i need to upgrade

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: discovry plus keeps saying i need to upgrade

Are you sure you successfully completed the Discovery+ registration procedure on the Puck?

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MK3CORTINA
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This message was authored by MK3CORTINA This message was authored by: MK3CORTINA

Re: discovry plus keeps saying i need to upgrade

Yes. Both logged in using same account. My sky says i am conected but when i clickbon something to watch ut asks for me to upgrade

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: discovry plus keeps saying i need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

Hi @MK3CORTINA Have you actually registered for Discovery +?  If not you should be able to register as follows:

 

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

 

Select App subscriptions / Current / and then Discovery + Monthly.  Hopefully it will say £0 per month whilst you have a Sky TV Subscription. If so select Activate subscription.

 

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

 

Good luck 🤞

 

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MK3CORTINA
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This message was authored by MK3CORTINA This message was authored by: MK3CORTINA

Re: discovry plus keeps saying i need to upgrade

Do not have discovery plus on the list. And not in shop either

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: discovry plus keeps saying i need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@MK3CORTINA  would you like me to escalate your post for an online chat with the Community Messaging Team?

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MK3CORTINA
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This message was authored by MK3CORTINA This message was authored by: MK3CORTINA

Re: discovry plus keeps saying i need to upgrade

Already esculated thanks

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: discovry plus keeps saying i need to upgrade


@MK3CORTINA wrote:

Do not have discovery plus on the list. And not in shop either


Was it there when you followed the procedure to register Discovery+ on your Puck?

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MK3CORTINA
Topic Author
This message was authored by MK3CORTINA This message was authored by: MK3CORTINA

Re: discovry plus keeps saying i need to upgrade

It used to work then its stopped new box

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: discovry plus keeps saying i need to upgrade

Was the old box a Puck?

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