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This discussion topic has been answered Discussion topic: Playlists disappearing randomly

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Message posted on ‎30 Apr 2026 06:49 PM

Re: All our playlists have gone is it just ours? Have tried restarted the tv and still not resolved

As I've found a thread there is lots of people with this issue posted today so def is one

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Message posted on ‎30 Apr 2026 06:50 PM

Playlist disappeared again im bloody sick of sky definitely changing

Playlist disappeared again apps keep

coming up blank more trouble than it's worth

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Message posted on ‎30 Apr 2026 06:51 PM

Sky glass playlist

My playlist has been emptied or deleted. Programmes are still in managed playlist but not on the playlist screen. I've tried unplugging for 30 seconds and turning on, and both reset and factory reset, but still not showing in playlest.
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Message posted on ‎30 Apr 2026 06:52 PM

Re: Sky Glass Playlist Disappeared

This hasn't fixed the problem even just added something to the kids playlist n that's even showing 

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This message was authored by: mikealanr

Message posted on ‎30 Apr 2026 06:52 PM

Re: All our playlists have gone is it just ours? Have tried restarted the tv and still not resolved

Posted by a Superuser, not a Sky employee. Find out more

@angeleyes37 

 

Yes I linked to the thread for you. This has been merged and this thread will be updated.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Message posted on ‎30 Apr 2026 06:53 PM - last edited: ‎30 Apr 2026 06:54 PM

Re: Sky Glass Playlist Disappeared

Posted by a Superuser, not a Sky employee. Find out more

Hi @angeleyes37 

 

There is an issue: https://helpforum.sky.com/t5/Sky-Stream/Playlists-disappearing-randomly/m-p/5265588#U5265588

 

This is an old thread.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Message posted on ‎30 Apr 2026 06:54 PM

Playlist entries gone

When I click on playlist it only displays my fav channels. The various shows and movies that were there have disappeared.  This has just happened today.

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Message posted on ‎30 Apr 2026 06:54 PM

Re: Sky glass playlist

Posted by a Superuser, not a Sky employee. Find out more

Hi @LANKYDADDY 

 

There is an issue. See: https://helpforum.sky.com/t5/Sky-Stream/Playlists-disappearing-randomly/m-p/5265588#U5265588

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎30 Apr 2026 06:55 PM

Re: Playlist disappeared again im bloody sick of sky definitely changing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jc1212 

 

There is an issue see: https://helpforum.sky.com/t5/Sky-Stream/Playlists-disappearing-randomly/m-p/5265588#U5265588

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: mikealanr

Message posted on ‎30 Apr 2026 06:55 PM

Re: Playlist entries gone

Posted by a Superuser, not a Sky employee. Find out more

Hi @josh+prior 

 

There is an ongoing issue. See: https://helpforum.sky.com/t5/Sky-Stream/Playlists-disappearing-randomly/m-p/5265588#U5265588

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎30 Apr 2026 06:58 PM

Playlist

Playlist has disappeared 

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Message posted on ‎30 Apr 2026 06:59 PM

Re: Playlist

Posted by a Superuser, not a Sky employee. Find out more

Hi @jztc81 

 

Ongoing issue see: https://helpforum.sky.com/t5/Sky-Stream/Playlists-disappearing-randomly/m-p/5265588#U5265588

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Audbod1975

Message posted on ‎30 Apr 2026 07:10 PM

Playlist disappeared on Sky stream

I have never had an issue with my sky before. I can't seem to get into my playlist at all. Not showing the programmes and the view all button isn't there any more
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Message posted on ‎30 Apr 2026 07:11 PM

Re: Playlist

Exact same problem here. I've tried reset from the settings menu but no change. Very annoying and hoping it's just a temporary problem

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This message was authored by: mikealanr

Message posted on ‎30 Apr 2026 07:14 PM

Re: Playlist disappeared on Sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Audbod1975 

 

There is an ongoing issue: https://www.sky.com/help/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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