0

Discussion topic: Playlist not updating

Reply
Avatar for Joe1261
Level 1 icon
What's this?
This message was authored by: Joe1261

Message posted on ‎16 Jan 2024 08:42 PM

Playlist not updating

Hi all,

Please can someone tell me if there is an issue BBC and their content updating on playlist? I have added a few shows when I got the puck first and the shows have been added. For some reason the last few days none of my BBC shows which I had on my playlist have been updated? Can someone help me please and how I would go about resolving the issue?

Thanks 

Report post
Post 1 of 6
1,150 Views
0 Likes
Reply
Reply

All Replies

Avatar for Fothergill1
Level 14 icon
What's this?
Superuser
This message was authored by: Fothergill1

Message posted on ‎16 Jan 2024 08:53 PM

Re: Playlist not updating

Posted by a Superuser, not a Sky employee. Find out more

@Joe1261 Personally I have not noticed and issues with this but try a reboot of your puck. Just switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

 

A reboot will often resolve software glitches.

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Report post
Post 2 of 6
1,147 Views
0 Likes
Reply
Avatar for Joe1261
Level 1 icon
What's this?
Topic Author
This message was authored by: Joe1261

Message posted on ‎16 Jan 2024 10:21 PM

Re: Playlist not updating

Hi, I have tried this and also refreshed my apps option. I am not sure if it is a BBC thing or a Sky issue. I may need to call them to see if it is a known issue?

Regards Joe 

Report post
Post 3 of 6
1,131 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎17 Jan 2024 10:11 AM

Re: Playlist not updating

Posted by a Superuser, not a Sky employee. Find out more

Earlier this week i saw an issue where BBCs shows weren't popping up on the continue watching rail but were on the playlist.

 

This seeming fixed itself at some point yesterday as series i had started then reappeared on continue watching, so i didn't have to access them via the playlist.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 4 of 6
1,112 Views
0 Likes
Reply
Avatar for Joe1261
Level 1 icon
What's this?
Topic Author
This message was authored by: Joe1261

Message posted on ‎17 Jan 2024 11:18 AM

Re: Playlist not updating

@MarkGoldsmith

I have noticed this issue also. It works for some shows but not all. For the playlist it is meant to show most recent shows added at the start but it is not doing this for BBC shows.

I just wonder if it is a software issue? 

Report post
Post 5 of 6
1,101 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎17 Jan 2024 11:22 AM

Re: Playlist not updating

Posted by a Superuser, not a Sky employee. Find out more

Well when I checked this morning the problem appeared to have fixed itself.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 6 of 6
1,096 Views
0 Likes
Reply
Reply