Hi @Charles10
How's is your Puck connected to the internet and what is your broadband speed? The recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.
Connecting via ethernet and turning off WiFi may provide stability. You can check what speed you are getting at your Sky Stream Puck by opening Netflix scrolling down to notifications and then across to help. In the menu go to check your network.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
