Discussion topic: Picture, selection, sound and interference to picture

This message was authored by: Charles10 · ‎21 Feb 2024

Shuddering picture and pauses randomly and loss of sound randomly. Green thick line sometimes appear during commercial breaks at top of screen. Error to load program and then have to go back to the TV program selecton

This message was authored by: mikealanr · ‎21 Feb 2024

Hi @Charles10

How's is your Puck connected to the internet and what is your broadband speed? The recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Connecting via ethernet and turning off WiFi may provide stability. You can check what speed you are getting at your Sky Stream Puck by opening Netflix scrolling down to notifications and then across to help. In the menu go to check your network.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Charles10 · ‎22 Feb 2024

As I said cable networked and runs Amazon and Netflix UHD. Internet speed 146mb more than enough

Looks like the original feed or bad programming., or that puck electronics. Not sure¡

This message was authored by: Charles10 · ‎22 Feb 2024

Yup WiFi off, running cat 7 cable

Discussion topic: Picture, selection, sound and interference to picture

Picture, selection, sound and interference to picture

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