Picture Intermittently Pixelating - Many Channels

[Bluegiraffe]

Dave - try a cold start

[Dave266]

Thanks, I'll try a cold start 👍

[ian+galloway]

Thanks for your update although a great deal to be resolved!

I experienced sound breaks when watching 401 UHD , but did not happen yesterday so hopefully a small step forward 🤞

[MarkGoldsmith]

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@Bluegiraffe wrote:

Actually I did NOT restart - doh - not too optimistic - turn it on and back off again 🙂 but to be fair I have seen many strange things, I work as a QC Engineer in the medai industry so not discounting anything. Will reboot now

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Yeah it's strange that a reboot is needed after changing the settings but that is seemingly how the product works.

i figured that out by trial and error when I switched to stream a year ago. I figured out pretty quickly that WiFi signal strength was key and likely the cause of my problem but it took me a while to figure out I had to reboot after disabling the WiFi for it to actually use the Ethernet cable.

[Super+Anthony]

Still getting pixelation issues and jumpy on ITV4 tonight 🥲

[PaulH7]

Sky Atlantic is really poor right now! Pixelation and jumpy

[Super+Anthony]

One of these days it will get sorted @PaulH7 

[PaulH7]

Turned it off in the end. Sky this is so frustrating. You should be throwing everything at this problem. Sort it out or I'm leaving your service after 20 years.

[Super+Anthony]

Agreed @PaulH7  It really should not be taking this long to sort these issues out, along with all the other problems. Maybe rather than keep blaming the ISP etc. they should be focusing hard to get these issues sorted ASAP

[squareeyeschris]

So, @Super+Anthony , is Sky alone in having issues to this extent? We have heard Virgin have had a few problems but most streaming providers seem to have it more or less right so it's not impossible to do. If they haven't fixed it yet, I  wonder if they will.

[Super+Anthony]

Yes will be interesting @squareeyeschris and also whether stream is here for the long term if it can't be?

[DantheSwan]

Since rejoining Sky back in July I haven't been able to watch a single sports event without pixelation, not one!

Paying a premium for a below par service, I've now decided to give them until January 1st to sort it or I'm cancelling without penalty 

Only need to give them 30 days notice and the new Digital markets, competition and consumers act 2024 means I can say goodbye and I will

I'm fed up of paying good money for terrible service now

[MontSky22]

I have been moaning about this for what seems months now on twitter, my download is over 200mb on wifi faster on ethernet and SKY are blaming my broadband, yet if i connect same apps, Apple, Disney Iplayer through amazon firestick everything is perfect

Looks like it iwll be a goodbye from me..... im not spending £50 amonth to have this continual disruption

[squareeyeschris]

For those interested - you may find this and other articles on this website useful towards understanding how video streaming works.

https://www.cloudflare.com/en-gb/learning/video/what-is-video-cdn/

[MontSky22]

Have you sent this to sky? Might help them lol