Picture Intermittently Pixelating - ITV channels

[Super+Anthony]

Yet more pixelation issues on ITV4 tonight 19.07 and then again two or three times 19.16/19.17/19.30

Moderator note: subject of thread updated to better reflect the conversation

[MohsinAwan]

@Super+Anthony they fixed UHD sports and crashed the terrestrial channels in hd 😁 I am getting pixelation too on itv 1 . This is so poor from sky , honestly one thing after the other

[Super+Anthony]

@MohsinAwan I know, it's hugely inconvenient and frustrating. 
2 more at 22.05

[Bluegiraffe]

Again

Black image after pixelation on ITV 1 during the chase

- 3 times in 30 mins today
- Ethernet connected puck
- No issue with internet speed checked on Netflix app - 55 mbps
- continuous pixelation during the show as well

Sky? Hello?

[Uniform576]

No ifs, No buts, Completely unacceptable! 

[MontSky22]

im having it every 2 mins when its bad

seems worse on movement or transitions and have it on many channels, live tv and indepent apps not to mention SKys own tv channels

[Super+Anthony]

My WiFi is over 500MBPS and I agree it's very poor @MontSky22 

[billbir]

ITV News and BBC news both broke up and completely blacked out about 10.05 pm tonight. Some programmes almost unwatchable. Not a broadband issue as getting 313 mb/s.

[Super+Anthony]

Yet more pixelation issues ITV4 21.16

[KevNewMedia · Accepted solution]

Hi Everyone

Your comments started off in the other thread, and because this issue is applicable to ITV's own channels, I've moved your comments here.  Some comments might look out of place as a result.

We have an ongoing investigation with ITV's channels and will update this thread as soon as we know more.

If you have a pixelation problem with channels other than ITV, please create your own post here and a member of the Community will be along to help 😀

This post will be marked as the answer, so that people get the most up-to-date information. Please note that this doesn't mean the issue is fixed, or not under investigation 😀

[squareeyeschris]

@KevNewMedia 

Does this mean it's an itv problem now, not a Sky problem?

[KevNewMedia]

---

@squareeyeschris wrote:

@KevNewMedia 

Does this mean it's an itv problem now, not a Sky problem?

---

Hi @squareeyeschris 

I can't say at this time - we'll work with ITV if we believe it's the feed coming in from them. Either way, we'll work to get a resolution 👍

[caityboo]

Having major problems with pixelation especially on ITV channels.Is this an ongoing problem or is it just me.

Full fibre 150 and checked download speed all good.

Any ideas would be gratefully received.Thanks😔

[mikealanr]

Hi @caityboo 

No issues here. Wife watching the soaps and now jungle. Try powering off your TV at the mains for a few minutes.

MikeAlanR

[caityboo]

It does it on both glass TV and sky puck upstairs..

Internet is fine and both wired connectors.

Getting 156 mbs so god knows why it breaking up just on