16 Oct 2024 12:41 PM
Hi All,
long time customer, just moved to Stream, 2 pucks.
I can access the store, but can't access my purchased movies.
It doesn't accept my password or login (no explanation as to which one) I have logged into my account online so the details are correct, about 6 attempts to do this all failed.
Frustration is setting in fast.
Can someone help please?
Irene
16 Oct 2024 01:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you logged into the Sky Store purchases before on Sky Stream?
Just tried Myself and I am logging in fine, so assume it's not a general customer issue.
Perhaps, try a restart of your Sky Stream puck and try again.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
- - - - - - - - - - - - - - - - - - - -
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
16 Oct 2024 01:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you logged into the Sky Store purchases before on Sky Stream?
Just tried Myself and I am logging in fine, so assume it's not a general customer issue.
Perhaps, try a restart of your Sky Stream puck and try again.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
- - - - - - - - - - - - - - - - - - - -
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
16 Oct 2024 01:50 PM
@Bulls1974 wrote:Hi All,
long time customer, just moved to Stream, 2 pucks.
I can access the store, but can't access my purchased movies.
It doesn't accept my password or login (no explanation as to which one) I have logged into my account online so the details are correct, about 6 attempts to do this all failed.
Frustration is setting in fast.
Can someone help please?
Irene
Can you access your Purchases on the mobile device app?
19 Oct 2024 09:54 AM
HI,
Happily the reply from @lettice sort this issue out. I needed to do it twice, once downstairs was sorted upstairs took only a few seconds.
Thanks for your help.
Irene