Password and login not working on Sky Stream store, despite it working elsewhere

[Bulls1974]

Hi All,

long time customer, just moved to Stream, 2 pucks.

I can access the store, but can't access my purchased movies.

 It doesn't accept my password or login (no explanation as to which one) I have logged into my account online so the details are correct, about 6 attempts to do this all failed.

Frustration is setting in fast.

Can someone help please?

Irene

[lettice · Accepted solution]

Have you logged into the Sky Store purchases before on Sky Stream?

Just tried Myself and I am logging in fine, so assume it's not a general customer issue.

Perhaps, try a restart of your Sky Stream puck and try again.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Exiled-in-HH]

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@Bulls1974 wrote:

Hi All,

long time customer, just moved to Stream, 2 pucks.

I can access the store, but can't access my purchased movies.

 It doesn't accept my password or login (no explanation as to which one) I have logged into my account online so the details are correct, about 6 attempts to do this all failed.

Frustration is setting in fast.

Can someone help please?

Irene

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Can you access your Purchases on the mobile device app?

[Bulls1974]

HI,

Happily the reply from @lettice sort this issue out. I needed to do it twice, once downstairs was sorted upstairs took only a few seconds.

Thanks for your help.

Irene