0

Discussion topic: PUCK STUCK

Reply
This message was authored by: Sharonf67

PUCK STUCK

i have recieved a new puck today it is is tuck on checking staus i have tried all the suggestions in help and it is still sticking

Reply

All Replies

This message was authored by: Fothergill1

Re: PUCK STUCK

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sharonf67  Have a look at the answer supplied by @trevforum  at this LINK.  It appears to be the solution to the same problem you are having.

 

Good luck 🤞

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Avatar for Sharonf67
Level 2 icon
Topic Author
This message was authored by: Sharonf67

Re: PUCK STUCK

Thank you.
This didn't work CS rang me they are baffled, told me to watch the one in the bedroom or bring that one down, absolute joke, they have no idea what the solution is in the meantime I'm paying for something I can't use.

This message was authored by: Exiled-in-HH

Re: PUCK STUCK

Are Sky in the process of replacing the problem puck?

=============•===========
Avatar for Sharonf67
Level 2 icon
Topic Author
This message was authored by: Sharonf67

Re: PUCK STUCK

No it's a brand new one, 

This message was authored by: Exiled-in-HH

Re: PUCK STUCK

Even new ones can be defective ... if Sky's assistance can't get it

working ... get it replaced😉

=============•===========
Reply