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Discussion topic: Ordered Sky Stream

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This message was authored by Jillyb15 This message was authored by: Jillyb15

Ordered Sky Stream

Hi all

Not sure if this is the right place to ask, but I'm sure one of the admins will move it if not.

So I placed an order for Sky Stream on Thursday, told it could be 5 days delivery.  Ok no worries!  However I would expect to have received an acknowledgment by now, either by email or message, but nothing.  Have checked My Sky and nothing there.  Am I being over optimistic for a response?

 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Ordered Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Jillyb15  Anything showing Here  


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Jillyb15
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This message was authored by Jillyb15 This message was authored by: Jillyb15

Re: Ordered Sky Stream

@SKY1992bf 

sadly ,no.  Usually when I place an order with Sky I get inundated with emails telling me all the ins and outs!

This message was authored by lettice This message was authored by: lettice

Re: Ordered Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

As well as track your order as mentioned above, have a look in the MySky app and look in the messages and my documents section, by clicking top left on the person account icon.

 

If you ordered Late Thursday, delivery of the Sky Stream equipment that delivered via dpd, should arrive to you on Monday.

If that is the case you should receive a delivery email from dpd later today.

 

Details here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stre...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Jillyb15
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This message was authored by Jillyb15 This message was authored by: Jillyb15

Re: Ordered Sky Stream

@lettice 

I'd checked there as well = usually Sky are very good at this.  So far, ordering Stream has been a nightmare!

Jillyb15
Topic Author
This message was authored by Jillyb15 This message was authored by: Jillyb15

Re: Ordered Sky Stream

@lettice@SKY1992bf 

Thanks for trying to help.

Because nothing was showing on my account, I raised a complaint with Sky, who confirmed there was no order.  So have arranged with them to call me tomorrow (Tuesday), when perhaps we can sort it out!

Ta both.

 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Ordered Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Jillyb15  If there was no order then all I can think of is that you failed the credit check 

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Neil+Essex This message was authored by: Neil+Essex

Re: Ordered Sky Stream

Sky Stream doesn't have credit checks. Only sky glass due to loan financing the tv 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Ordered Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Neil+Essex wrote:

Sky Stream doesn't have credit checks. Only sky glass due to loan financing the tv 


@Neil+Essex  Incorrect sky stream is covered by credit checks as detailed on the link below 

 

https://www.sky.com/help/articles/pre-sales-checks-sky-glass


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Jillyb15
Topic Author
This message was authored by Jillyb15 This message was authored by: Jillyb15

Re: Ordered Sky Stream

@Neil+Essex @SKY1992bf 

paid by credit card, no requirement for a credit check.  And if I had to be checked I would have expected Sky to mention it.  I'm already paying for Sky Q with an uninterrupted payment history so I can't see any reason for a credit check.  And if I have failed it, I would like to know as I have a 95%+ credit rating.  

Jillyb15
Topic Author
This message was authored by Jillyb15 This message was authored by: Jillyb15

Re: Ordered Sky Stream

@SKY1992bf 

That only references Sky Glass and Live, can't see a reference to Stream!

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Ordered Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Jillyb15  it does say the following at very top of article 

 

Pre-sales and credit checks for Sky Glass and Sky Stream

 

we're trying to get clarification from sky


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by lettice This message was authored by: lettice

Re: Ordered Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Jillyb15 wrote:

@Neil+Essex @SKY1992bf 

paid by credit card, no requirement for a credit check.  And if I had to be checked I would have expected Sky to mention it.  I'm already paying for Sky Q with an uninterrupted payment history so I can't see any reason for a credit check.  And if I have failed it, I would like to know as I have a 95%+ credit rating.  


Sky Stream does not make any financial credit checks as such.

But on the sales call you may be  asked a few identity questions, more related to your current address and you will be asked to make payment for any upfront additional puck/s fees via a debit or credit card.

As you are a current Sky Q customer, that would have flagged fine to Sky, along with any eligibity to pay assessment, as you mention.

 

So you did actually pay the £39.95 upfront puck fee using a credit card whilst on a call to Sky?

If that went through, it should be showing as paid in your MySky future bills and also now showing on your credit card account.

So, assume you still have not seen anything in your track order or any email from dpd yet?

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Jillyb15
Topic Author
This message was authored by Jillyb15 This message was authored by: Jillyb15

Re: Ordered Sky Stream

@SKY1992bf 

apologies yes, noticed those BIG letters now!  Didn't spot the title just read the stuff in the box!  See what happens when Sky call tomorrow.

J

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Ordered Sky Stream


@SKY1992bf wrote:

@Jillyb15  it does say the following at very top of article 

 

Pre-sales and credit checks for Sky Glass and Sky Stream

 

we're trying to get clarification from sky


But it then goes on to say:

 

Credit checks

One of the checks is a credit check (also known as a hard search). We’ll only run this check if you’re buying a Sky Glass TV or Sky Live and want to pay for either (or both) in monthly instalments.

 

There's no mention of Sky Stream anywhere else in the article. 

 

It's another example of poor wording.  

 

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