Not recieved my puck

[Rob15]

I ordered a sky puck over a week ago, my account has been updated to reflect it through the £10 per month per puck charge however i have not recieved the puck just an email from sky on jan 25th telling me the service was cancelled etc.

When i ordered the puck there was no set up fee where as now they want £39.95, has anyone else had the same predicament.

Cheers

Rob

[mikealanr]

Hi @Rob15 

What does the order tracking say? https://www.sky.com/help/articles/track-sky-order

Pucks are usually delivered next day via DPD or Royal mail: https://www.sky.com/help/articles/delivery-sky-glass-sky-stream-puck

The best advice would be to call sky as we are fellow customers here on the community. Contact details here: https://www.sky.com/help/articles/viewing-help

Edit: misread your post. You will need to speak to sky to understand why the order was cancelled. They usually provide one puck free of change if taking whole home. 

MikeAlanR

[Dazzasky]

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@Rob15 wrote:

I ordered a sky puck over a week ago, my account has been updated to reflect it through the £10 per month per puck charge however i have not recieved the puck just an email from sky on jan 25th telling me the service was cancelled etc.

When i ordered the puck there was no set up fee where as now they want £39.95, has anyone else had the same predicament.

Cheers

Rob

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If your email stated the service was cancelled then you need to contact Sky to see what is happening. By the sounds of it, the Puck isn't coming. @Rob15