No subscription following change in services….sky support as sharp as a marble in resolution

[Geoffosmith]

I asked yesterday to modify my sky package instead it’s all been switched off today.

all I can ger is a no subscription message on my tv screen.

The sky  team can’t do anything and estimate up to 7 more days to resume service.

After hours of telephone calls to individuals with minimal knowledge of anything, being left partially on hold so I can hear everything said, at other times long enough that the repeat message is being etched into my eardrums I'm not further forw ard
Probably a provisioning error yesterday but today just ineptitude to rectify it 

Help defeat ineptitude and enable service/support from a service team member slightly sharper than a marble!!

[mikealanr]

Unfortunately that is the nature of call centers. They know how to do common repeatable taks. If something goes wrong and off the normal expected path a non customer facing back end team need to resolve it and they just work off a ticketing system.

Just ensure you get credited for the days without service.

MikeAlanR

[Geoffosmith]

Yes agree.

day 5 still no service.

ive called each day.

each day a promise of action then a failure to act

The fix is simple to reprovision but there is a mystery team unreachable by phone or email only communicated with by raising a ticket that has yet to be responded to.

Just my luck to have a service failure and the whole team in the mystery department are acting like Trump viewing me as Statmer and giving me the complete swerve!!

[RC2023]

Sky do have some excellant CS staff if A you can get hold of someone & B they actually know what they are doing. My account is in such a mess i have to wait untill they 28th october for it to be fixed