No subscription following change in services….sky support as sharp as a marble in resolution

[Geoffosmith]

I asked yesterday to modify my sky package instead it’s all been switched off today.

all I can ger is a no subscription message on my tv screen.

The sky  team can’t do anything and estimate up to 7 more days to resume service.

After hours of telephone calls to individuals with minimal knowledge of anything, being left partially on hold so I can hear everything said, at other times long enough that the repeat message is being etched into my eardrums I'm not further forw ard
Probably a provisioning error yesterday but today just ineptitude to rectify it 

Help defeat ineptitude and enable service/support from a service team member slightly sharper than a marble!!

[mikealanr]

Unfortunately that is the nature of call centers. They know how to do common repeatable taks. If something goes wrong and off the normal expected path a non customer facing back end team need to resolve it and they just work off a ticketing system.

Just ensure you get credited for the days without service.

MikeAlanR