No sound if selecting 'continue watching.'

[toad11]

Hi all, 

          we get no sound if selecting 'continue watching' menu list when sky stream comes on. If we select the same program via iplayer for instance, sound is fine again. If before using  'continue watching' we select a live tv program, or once we encounter the problem we then switch to live tv and back to 'continue watching' there is no issue. Just annoying that 'continue watching' is buggy and not straightforward usable.

Broadband speed is good and fast so is not the issue.

Anyone else having this issue and fixed it?

[Anonymous]

This sounds annoying. It's not one I've experienced or seen on the forum before.

Have you tried contacting Sky?

[Fothergill1 · Accepted solution]

@toad11  Continue watching certainly has some issues that I have been vocal about for the last couple of years but I have not had the issue you are experiencing.  It could just be a software glitch so restart you puck through settings if you have not already done so.

To do this go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as you start the process.

[toad11]

Thanks. Not contacted Sky as is small issue and i have got used to the idea that sky stream is going to freeze or be unresponsive to controls and need rebooting from time to time. Prefered my old sky HD box if im honest.

[toad11]

Will try this Fothergill1, thanks.

[toad111]

Thanks Fothergill1, that suggestion fixed it. A little surprised as i had unplugged the puck a few times over several months and plugged it back in after 20 seconds to reboot which sounds a simlar method.