No itvx

[pat1959]

Can't get any programmes on itvx just a black screen

[caesarome]

@pat1959 

Is this on Sky Q, Glass or Stream ?

[Linda658]

Can get in itv x, pick a programme and the screen goes black 

[Fothergill1 · Accepted solution]

Hi @Linda658 I saw someone else with the same problem about 30 minutes ago and suggested the restarted their puck.  THey advised that this resolved ed the problem for them.

As it worked for them hopefully it will do the same for you.  To restart the puck go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

Good luck 🤞

[Eebahoo]

Same, I get a black screen on sky stream

[Georgina38]

I still can't get itvx since yesterday

[Linda658]

Hi 

Thank you for your reply, I signed out and signed back in again and it's working. I did also restart the router. I will also bear in mind the restart of the puck incase it happens again 🙂

[caesarome]

@pat1959 @Georgina38 @Eebahoo 

Give this a try:

https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304

[Androb1]

Exactly the same issue, black screen on attempting to watch, tried everything suggested on google, came on again today but kept freezing!!😡😡😡😡😡

[JoolsBax]

This worked for me thank you so much!

[Vicksta68]

Thankyou have just done tgis snd its worked havent had ITVX since yesterday 

[G+Champion]

Ive restarted pucks, refreshed apps, itvx runs but fails to open any episodes of Coronation Street since yesterday. I followed the same process yesterday.

Its not my network as these are via ethernet. 

My missus has lost confidence as this is the second night of this and ITVX failing to open episodes either from Sky playlists, or direct from the app on the puck.

Come on Sky sort it out at your backend.

[Edcul]

I had same problem, powering puck off/on cured it.