ITV x not working

[Linda658]

Hi 

Thank you for your reply, I signed out and signed back in again and it's working. I did also restart the router. I will also bear in mind the restart of the puck incase it happens again 🙂

[caesarome]

@pat1959 @Georgina38 @Eebahoo 

Give this a try:

https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304

[Androb1]

Exactly the same issue, black screen on attempting to watch, tried everything suggested on google, came on again today but kept freezing!!😡😡😡😡😡

[JoolsBax]

This worked for me thank you so much!

[Jad22]

Hi, I've got 4TVs with 4 pucks. On only one of the TVs I keep trying to load an ITVX program using the Playlist feature and the TV shows as though its about to load then nothing, just a blank screen. Ive swapped pucks with the kitchen TV  and I've also swapped out the HDMI cable for another. The only way to get it to work is going down to settings > system management > Resets & updates > restart device. Once done it works ok. Note: this doesn't happen all the time but maybe once or twice a week. Any ideas please greatly received.

[Vicksta68]

Thankyou have just done tgis snd its worked havent had ITVX since yesterday 

[G+Champion]

Ive restarted pucks, refreshed apps, itvx runs but fails to open any episodes of Coronation Street since yesterday. I followed the same process yesterday.

Its not my network as these are via ethernet. 

My missus has lost confidence as this is the second night of this and ITVX failing to open episodes either from Sky playlists, or direct from the app on the puck.

Come on Sky sort it out at your backend.

[MN42]

Have been having the same issue today. Refresh apps and reboot has worked but will have to see if it continues to work after today or if I have to refresh and/or reboot every time. Earlier in September I had an issue with Netflix image quality on my Sky puck which just recently got resolved...and now this. For the price they charge, Sky needs to do better. 

[G+Champion]

Same here. Restart etc hasnt worked for me. Itvx still blank when selected and about to play. On two pucks at least.

Fed up with this, yet another failure.

[Jad22]

Hi, up too now the pucks and sky stream have been ok. Just on the occasion when my wife wants to watch a soap on ITVX it blanks out, but not every time. Let's hope we can find a solution soon. I was thinking about signing out of ITVX app, deleting, then reinstalling and signing in again. Will try that next time. My wife says she uses BBC I player, channel 4 and channel 5 with zero issues, just seems to be ITVX. 

[Edcul]

I had same problem, powering puck off/on cured it.