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Discussion topic: No Sky.

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Avatar for AMG1961
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This message was authored by: AMG1961

Message posted on ‎03 Mar 2026 06:02 PM

No Sky.

Since 5.00 am I have had no Sky. I have done everything as instructed. Then about 5.40 pm as instructed by AI I did what was told , switch off at the mains, leave 10 seconds, back again etc, now my puck is no more. No white light, nothing. Hence I have been told to come to the community. I'm not holding my breath !

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎03 Mar 2026 06:11 PM

Re: No Sky.

Posted by a Superuser, not a Sky employee. Find out more

Follow the advice in this Sky help article, namely performing the recovery procedure in step 4

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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