No 4K/UHD on Netflix app through Sky Stream

[Tom260]

As the title suggests. I am receiving UHD content through other apps and the sport channels. When I switch to the tv's Netflix, UHD is available. The stream box is connected directly to the tv.

[GD1]

@Tom260  Do you have Netflix Premium through Sky?

[Tom260]

I do yes

[GD1]

@Tom260  Does "The Dig" show as 4k/UHD at all on Netflix?

Also I would check that Streaming apps are set to UHD as default Settings --> Picture --> Default streaming format --> set to UHD

[Tom260]

"The Dig" is only available in HD via the Sky Stream, but when viewing through the tv app, UHD is available.

Default streaming format is set to UHD.

[GD1]

@Tom260  If you've not already done so I would try refreshing the apps through the settings menu.

[Tom260]

I've given it a go, does it it take a few minutes or quite a while? Seems to just be stuck on saying "your apps are refreshing".

[lettice]

Refreshing of apps can take up to 24 hours apps, but often is just a few hours.

Just to make sure your Sky Stream is playing out UHD and or UHD/HDR fine 

Try playing a UHD/HDR on demand from Sky, like a White Lotus episode.

Just say 'hdr' to bring up a list of Sky channels on demand uhd/hdr to play.

Also, try playing something on the BBC iPlayer app in UHD.

Just search UHD within the iPlayer app and it will bring up plenty to try.