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[Jules1962]

Hi I'm new to sky , they have sent me a pluck , do I need a router for broadband please or will it come when they activate my tv

[TimmyBGood]

@Jules1962 

Stream television requires broadband of some kind.

If you placed an order for Sky Broadband at the same time as ordering Stream, the timescale for provisioning new broadband is typically much longer than it takes to ship a Stream puck: unfortunately Sky is really bad at making this clear.

[SKY1992bf]

@Jules1962  Something else to be aware of is tv streaming pucks automatically activate 21 days after delivery if not done beforehand meaning sky will charge you for the tv subscription from this date regardless of whether you have a working internet connection or not 

the reason is sky perhaps unwisely think people ordering stream already have some form of internet connection available to them 

the solution is to contact sky once you have a working connection and ask about the possibility of a credit for days without the tv subscription 

[oj01]

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@Jules1962 wrote:

Hi I'm new to sky , they have sent me a pluck , do I need a router for broadband please or will it come when they activate my tv

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It's unclear whether you currently have broadband from another supplier. If you do, you can go ahead and set up your Sky Stream Puck.