Hi @Chuffernutter
It may be a faulty puck. However some things to try:
When connected to ethernet you need to turn WiFi off in the pucks settings (Settings > network > WiFi > Off). As it will try to connect even with a cable plugged in.
Try swapping your puck around with another. If it behaves itself and the one that was working plays up, you know it's an issue with connectivity, if this one is still playing up you have ruled out everything else and you can get sky to swap it out.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
